hi17 Terms and Conditions

Welcome to hi17. This document (Terms and Conditions) sets out the terms for using the hi17 platform and all its services. By accessing the hi17 website or creating an account, you are considered to have fully accepted these terms and conditions. If you do not agree with any part of these terms, please refrain from using the platform.

1 General Terms

hi17 is an online betting and casino platform serving users in Bangladesh. These terms and conditions apply to all services on the platform — including sports betting, casino games, live casino, slots, fishing games, and any other gaming services.

hi17 reserves the right to change, amend, or update these terms and conditions at any time. Continued use of the platform after any changes will be taken as your acceptance of the revised terms. It is your responsibility to review this page regularly.

If any part of these terms is found to be invalid or unenforceable under any law, only that part will be removed and the remaining terms will continue in full effect.

2 Eligibility and Registration

2.1 Age Requirement

You must be at least 21 years old to create an account and use the hi17 platform. By creating an account, you confirm that you are 21 or older. hi17 may request documents to verify your age at any time.

2.2 One Account Policy

Each person may hold only one hi17 account. Having multiple accounts is strictly prohibited. If multiple accounts are detected, all accounts will be closed and balances may be forfeited.

2.3 Accuracy of Registration Information

All information provided during registration must be truthful, accurate, and complete. Registering with false information will result in account closure and deposited funds may not be returned. Any changes to your information must be reported to the support team immediately.

3 Account Management

3.1 Password and Security

It is your responsibility to keep your account login details (username and password) completely confidential. You should not allow anyone else to access your account. Use a strong password to protect your account and change it regularly.

If you notice any suspicious activity on your account, notify the hi17 support team immediately. You are responsible for all activity carried out through your account.

3.2 KYC Verification

hi17 conducts KYC (Know Your Customer) verification to ensure secure service. The following documents may be requested for verification:

• Copy of national ID card or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method

Withdrawals may be delayed if verification is not completed. hi17 reserves the right to request additional information for verification purposes.

4 Deposits and Withdrawals

4.1 Deposit Terms

The minimum deposit amount at hi17 is ৳100 (one hundred taka) — this applies to all payment methods. Accepted payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer.

Deposited funds may only be used for legitimate gaming activity. If a deposit transaction fails or is delayed, it will be handled in accordance with the relevant payment provider's policy.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500 (five hundred taka). Withdrawals from fully verified accounts are generally processed within 10 to 45 minutes. Bank transfers may take additional time.

Account verification must be complete before a withdrawal can be made. Withdrawals must be made using the same method used to make the deposit.

4.3 Payment Method Conditions

Only payment methods registered in the account holder's own name may be used. Using third-party payment methods is prohibited. If a third-party payment is detected, the transaction will be cancelled and the account may be subject to investigation.

5 Bonuses and Promotions

5.1 Welcome Bonus

hi17 offers new members a 100% first deposit bonus of up to ৳10,000. To claim this bonus, the following conditions must be met:

• The first deposit must be at least ৳100
• The bonus amount (deposit + bonus) must be wagered 25 times (25x) before withdrawal
• Wagering must be completed within the specified time limit after claiming the bonus
• The bonus may only be used on eligible games

5.2 Ongoing Promotions

hi17 regularly offers various promotions, cashback offers, and VIP benefits. Each promotion has its own terms and conditions, which are listed on the promotions page. Promotion-specific conditions must be met in addition to the general bonus policy.

5.3 Bonus Abuse

If bonus system abuse, bonus arbitrage, or collusion is detected, hi17 reserves the right to cancel the bonus and suspend the account. If you have any questions about a promotion, please contact the support team.

6 Betting and Gaming Rules

6.1 Bet Placement Policy

Once confirmed, a bet cannot be changed or cancelled, unless hi17 considers it necessary due to a technical error or other valid reason. hi17 reserves the right to make corrections where odds or results are displayed based on incorrect or incomplete information.

6.2 Game Results and Disputes

Live casino and slot game results are determined by an RNG (Random Number Generator). hi17 works with established game providers to ensure fair play — including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, and others.

6.3 System Issues

If a game is interrupted mid-session due to a technical problem or disconnection, hi17 will make a decision based on system logs. In such situations, hi17's decision will be considered final.

7 Prohibited Activities

The following activities are strictly prohibited:

• Fraud, cheating, or any other illegal activity
• Money laundering or transactions involving illegal funds
• Creating multiple accounts
• Using bots or automated software to place bets
• Collusion or conspiring with other players
• Attempting to exploit platform vulnerabilities or bugs
• Using third-party payment methods
• Operating an account on behalf of a minor or allowing a minor to use an account
• Using the hi17 name, logo, or brand to conduct misleading promotions

If any of the above prohibited activities are detected, hi17 reserves the right to immediately close the account and forfeit all balances. Legal action may also be taken if necessary.

8 Limitation of Liability

hi17 provides its services on an "as is" basis. hi17 accepts no liability for the following:

• Loss caused by internet disconnection or technical problems
• Delays or failures by third-party payment providers
• Problems caused by the user's own device or software
• Service disruption due to unforeseen circumstances or events
• Financial losses from gaming — players participate at their own risk

hi17's maximum liability for any incident will be limited to the value of the transaction in question.

9 Privacy and Data Protection

hi17 is committed to protecting users' personal information. Collected data is used only for service delivery, account verification, fraud prevention, and responsible gaming support.

All data is kept secure using SSL encryption. Personal information is not sold to third parties. For more details, please read our Privacy Policy.

10 Responsible Gaming

hi17 takes responsible gaming seriously. We believe gaming should be a form of entertainment, not a source of financial problems. The following tools are available to users:

• Setting deposit limits
• Betting amount limits
• Self-exclusion option
• Account break or cooling-off period

If you are experiencing problems with gaming addiction, please contact our support team immediately. For more information on responsible gaming, visit our Responsible Gaming page.

11 Account Closure and Suspension

11.1 Closure by hi17

hi17 may temporarily suspend or permanently close an account in the following circumstances:

• Violation of these terms and conditions
• Suspected fraudulent or deceptive activity
• Failure to cooperate with KYC verification
• By order of a court or regulatory authority

11.2 Closure by the User

You may request to close your account at any time. Any pending withdrawals must be completed before the account is closed. In the case of self-exclusion, the account cannot be reactivated before the specified period has ended.

12 Dispute Resolution

For any dispute or complaint, please contact the hi17 support team directly in the first instance. Our support team provides assistance in Bengali 24/7 and works to resolve any issues promptly.

Dispute resolution process:

• Step 1: Contact the support team via live chat or email
• Step 2: The support team will provide an initial response within 48 hours
• Step 3: Complex matters will be escalated to the management team

For all disputes, hi17's decision will be considered final unless there is clear evidence that the decision contains an error.

13 Changes to Terms

hi17 reserves the right to change these terms and conditions at any time. Users will be notified of significant changes via their registered email or through the platform. Continued use of the platform after any changes will be taken as acceptance of the new terms.

If you have any questions about these terms and conditions, please contact our support team: [email protected]

This document has been prepared in Bengali and the Bengali version shall be considered authoritative. © 2026 hi17. All rights reserved.