hi17's Privacy Policy

hi17 is a trusted online betting and casino platform in Bangladesh. We believe your privacy is a fundamental right and protecting your personal information is our highest priority. This privacy policy explains how hi17 manages your information when you use our website, mobile platform, and all related services.

This policy takes effect from the moment you register with hi17. By continuing to use our services, you are considered to have accepted the terms of this privacy policy. If you have any questions, contact our support team at any time.

hi17 always operates with transparency. We never sell your information to third parties or share it without your permission.

hi17 may collect the following types of information to provide you with better and safer services:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — you must be 21 years of age or older)
• Email address and registration password
• Mobile number (linked to bKash, Nagad, Rocket, or Upay transactions)
• Residential address and national ID or passport number (for identity verification when required)

2.2 Financial Information

• Your preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer)
• Deposit and withdrawal history and transaction timestamps
• Account balance and bonus history

2.3 Platform Usage Information

• Your gaming history, betting records, and session duration
• IP address, device type, browser version, and operating system
• Cookies and session data (see details below)
• Login timestamps and location data (for fraud prevention)

2.4 Support and Communication Information

• Records of your conversations with us via live chat or email
• Details of complaints, requests, and feedback

hi17 uses the information collected from you for the following legitimate purposes:

1. Account Management: To create, verify, and keep your account secure, and to process your transactions correctly.
2. Identity Verification: To confirm age (minimum 21+), complete the KYC process, and comply with anti-money laundering regulations.
3. Service Improvement: To analyze your usage patterns and further improve the platform experience.
4. Security Assurance: To detect and prevent fraud, unauthorized logins, and suspicious activity.
5. Customer Support: To provide quick resolution of your questions, complaints, and requests.
6. Bonuses and Promotions: To provide welcome bonuses, cashback, and VIP rewards based on your eligibility.
7. Responsible Gaming: To monitor your play patterns and send alerts when needed to ensure healthy gaming habits.
8. Legal Compliance: To follow applicable laws and regulations and meet the requirements of investors and regulatory authorities.

hi17 never sells your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

4.1 Trusted Service Providers

We work with partners for payment processing (including bKash, Nagad, Rocket, Upay), technology infrastructure, and game software providers. These partners receive only the information necessary to perform their specific functions and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information as part of a court order, government agency request, or legal process. In such cases we always follow applicable law.

4.3 Fraud Prevention

If serious fraud or money laundering is suspected, relevant information may be shared with the appropriate authorities. This is done to protect the interests of all users.

4.4 Business Transfer

In the event of a future merger, acquisition, or asset transfer involving hi17, your information may be transferred to the new operator. You will be notified in advance in such cases.

The hi17 website uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, security tokens, and user preferences. They cannot be disabled.

5.2 Analytical Cookies

We want to understand which pages are visited most and how users navigate the site. This information is analyzed in aggregate without identifying any individual.

5.3 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, doing so may cause some features of the site to not work correctly.

hi17 uses industry-standard technology and processes to protect your information:

• SSL Encryption: Our entire website is secured with SSL/TLS encryption, which keeps all data exchanged between you and our servers encrypted.
• Data Encryption: Sensitive stored information (such as passwords and payment details) is protected with strong encryption algorithms.
• Access Controls: Only authorized staff and those whose work requires it can access your information.
• Regular Audits: Our security measures are regularly reviewed and tested.
• Two-Factor Verification: An additional verification layer is activated for suspicious logins or large withdrawals.
• Firewall and Security Monitoring: Our servers are under round-the-clock security monitoring and firewall protection.

Please note, however, that no complete security guarantee exists on the internet. If a security breach occurs, we will act quickly and notify affected users in a timely manner.

As a registered user of hi17, you have the following rights:

7.1 Right to Access Information

You may request to see what information we hold about you. We will provide you with a complete information summary within a reasonable time.

7.2 Right to Correction

If any information we hold about you is incorrect or incomplete, request a correction. We will verify and make the necessary changes.

7.3 Right to Deletion

After closing your account, you may request deletion of information beyond what is required for legal and regulatory purposes. Financial transaction records must be retained for a set period for legal reasons.

7.4 Right to Restrict Processing

In certain specific circumstances, you may request that the processing of your information be restricted. Our support team will provide you with full details on this.

7.5 Opt Out of Marketing

If you do not want to receive promotional emails or messages, you may opt out at any time. However, transactional and security-related messages will continue to be sent.

To exercise any of the rights above, contact our support team or send an email to [email protected].

hi17 does not retain your information longer than necessary. The general policy is:

When the period expires, data is securely deleted or anonymized.

hi17 strictly prohibits the use of the platform by anyone under 21 years of age. We do not intentionally collect any information from minors.

Age verification is mandatory at registration. If any user registers with a false age, the account will be closed and all information deleted as soon as it comes to our attention. If you become aware that a minor is using our platform, please notify us at [email protected].

hi17's servers and data processing infrastructure may be located in various places. Even if your information is stored or processed outside Bangladesh, we ensure that the data protection standards are equivalent to those described in this policy.

Wherever your data is stored, we are committed to maintaining the privacy and security of your information.

hi17 may update this privacy policy when necessary. For significant changes, we will notify you by email or through a notice on the platform.

The date of each update will be noted at the top of the page in the "Last Updated" section. Continuing to use the service after changes are made will be considered acceptance of the new policy.

If you wish to review a previous version of the policy, contact our support team.

If you have any questions, concerns, or complaints about this privacy policy, contact us:

• Email: [email protected]
• Live Chat: Bengali live chat support available on the website 24/7
• Support Hours: 7 days a week, 24 hours a day (BST, UTC+6)

We take every complaint seriously and work to resolve it as quickly as possible. Protecting your privacy is our commitment.