hi17 Responsible Gaming — Stay Safe While Having Fun
hi17 believes that healthy entertainment is the best entertainment. Use our tools and guidelines to play within your limits and stay safe.
What is responsible gambling and why does it matter?
A key condition for enjoying online betting and casino games is responsibility. Responsible gambling means playing in a way where entertainment comes first and you retain full control over your money and time. At hi17, we place the highest priority on the mental health and financial wellbeing of all our players.
Betting or gambling is not a source of income — it is a form of entertainment. That is why every session should be approached with a set budget and time limit. hi17 provides a number of effective tools and features to help you with that goal — which you can use at any time from your account settings or by reaching out to our support team.
Our platform is exclusively for people aged 21 and above. Minors are strictly prohibited from opening accounts or playing games. We enforce this rule rigorously.
Our Protection Tools and Features
Set Deposit Limits
Set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period — this protects you from depositing more than you intended in an emotional moment.
Time-Out Feature
If you need a temporary break, set a time-out — from 24 hours up to 30 days. During the time-out, you will not be able to log in to your account or place bets. This gives you the space to make decisions with a clear head.
Self-Exclusion
If you feel that betting is going beyond your control, choose the self-exclusion option. Various durations are available, from 6 months to permanent exclusion. During this period, the account cannot be reactivated.
Betting History and Tracking
View your complete betting and transaction history at any time. Analyse how much time and money you are spending. Make informed decisions based on the data and review your own habits.
24/7 Bangla Support
For any concerns, questions, or if you need assistance, contact our 24-hour Bengali live chat support team. Our trained team will help you use the right tools and access the information you need.
Realistic Budget Planning
Create a separate budget for betting that is part of your monthly entertainment spending. Never use money needed for essential living expenses on bets. Do not chase losses by placing more bets in an attempt to recover money you have lost.
For those aged 21 and above only
To open an account and play at hi17, you must be at least 21 years of age. Age is verified at the time of registration and an identity document may be requested if needed. To protect minors, we encourage parents to keep their children's devices and accounts secure.
Signs of Problem Betting
If any of the following signs are present in you or someone you know, help should be sought promptly:
Warning Signs
- Repeatedly placing bets in an attempt to recover lost money
- Using household or emergency funds for betting
- Lying or hiding behaviour related to betting
- Withdrawing from work, family, or friends
- Repeatedly failing to stop betting despite trying
- Betting disrupting sleep, eating, or mental wellbeing
- Betting using borrowed money or debt
Steps to Getting Help
Give Yourself a Break
Activate an immediate time-out or self-exclusion from your account settings. This step is completely confidential.
Talk to the Support Team
Contact our 24/7 Bengali live chat. Our team will help you use the right protection tools.
Set a Deposit Limit
If you are not ready for exclusion just yet, set a daily deposit limit that fits within your affordable budget.
Seek Professional Advice
For professional support, contact a mental health specialist or a gambling addiction counsellor. This is a sign of courage, not weakness.
How the Tools Work
Deposit Limits — Details
Log in to your account and set daily, weekly, or monthly deposit limits from "Account Settings". Reducing a limit takes effect immediately. A 72-hour cooling-off period applies after a request to increase a limit — this prevents the opportunity for excessive deposits in an impulsive moment. The minimum deposit at hi17 is ৳100 and the minimum withdrawal is ৳500.
Time-Out — Details
A time-out is an opportunity for a temporary break. The account can be temporarily deactivated for 24 hours, 7 days, 14 days, or 30 days. During this time, logging in, placing bets, or making deposits will not be possible. Once the time-out ends, the account is automatically reactivated. Using this feature regularly is an effective way to build healthy betting habits.
Self-Exclusion — Details
Self-exclusion is the most powerful tool for long-term protection. Options are available to close the account for 6 months, 1 year, 2 years, or permanently. There is no option to reopen the account during the exclusion period. If you wish to reactivate after the period ends, you will need to go through a strict verification process and an additional cooling-off period will apply.
Betting History and Reality Check
At hi17, a complete record of every bet, deposit, and withdrawal is stored. You can view your transaction history at any time. During long sessions, "Reality Check" notifications are sent to remind you how much time and money has been spent. This transparency helps you make responsible decisions.
The Golden Rules of Responsible Betting
Only bet with money whose loss will have no impact on your daily life.
Set a time and money limit before each session and stick to it.
Never bet while drinking or under mental stress — make decisions when you are in the right state of mind.
Take regular breaks. Focus and judgement decline during long sessions.
Do not treat betting as a source of income. It is entertainment — the house always has a mathematical advantage.
Spend time with family and friends. Betting is a small part of life — enjoy life as a whole.
Enjoy Entertainment Safely
Play responsibly at hi17 and have fun with our extensive game library.